Privacy Policy

Please read this Privacy Policy carefully to understand how Lovns Sdn. Bhd. collects, uses, and protects your personal data.

1. Introduction

This Privacy Policy (“Policy”) explains how Lovns Sdn. Bhd. (“Lovns”, “we”, “our”, or “us”) collects, uses, discloses, and safeguards your personal information when you use our website, mobile application, or related services (collectively, the “Services”).

This Policy complies with the Personal Data Protection Act 2010 (Malaysia) and other applicable privacy regulations. By accessing or using our Services, you consent to the collection and processing of your personal data as described herein.

2. Information We Collect
2.1. Personally Identifiable Information (PII)

We collect information that you voluntarily provide, including:

  • Name, email address, phone number, and mailing address;
  • Payment or billing information (processed through secure third-party providers);
  • Demographic details such as age, gender, or preferences when applicable.
2.2. Non-Personally Identifiable Information (Non-PII)

When you use our Services, we automatically collect technical and usage information such as:

  • Device type, operating system, and browser information;
  • IP address and approximate location (city or region);
  • Site or app interactions including pages viewed and actions taken.

We may use cookies and similar technologies to improve site functionality, store preferences, and analyse usage trends.

3. How We Use Your Information
  • Service Delivery: To process orders, manage accounts, and provide support.
  • Personalisation: To tailor offers, rewards, and recommendations to your preferences.
  • Communication: To send updates, promotions, and respond to inquiries.
  • Security: To detect, prevent, and investigate fraudulent or illegal activities.
  • Analytics: To analyse user behaviour and improve our services and experiences.
4. Data Sharing and Disclosure
  • Service Providers: We may share data with trusted partners that help us operate our Services, such as payment gateways, analytics, or marketing support.
  • Affiliates: Your information may be shared within Lovns’ group of companies for internal processing.
  • Legal Compliance: We may disclose information if required by law, regulation, or government request.
  • Business Transfers: In case of merger, acquisition, or restructuring, your information may be transferred securely.
5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from loss, misuse, or unauthorised access. However, no method of online transmission or storage is completely secure.

6. Data Retention

Your personal data will be retained only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. Once no longer needed, it will be securely deleted or anonymised.

7. Your Rights

You have the right to:

  • Access and request a copy of your personal data;
  • Request correction of inaccurate or outdated data;
  • Withdraw consent for data processing (subject to legal obligations);
  • Opt out of marketing communications via account settings or unsubscribe links.
8. Cookies

Cookies help us improve your browsing experience. You can manage or disable cookies in your browser settings. Note that some site features may not function properly if cookies are disabled.

9. Compliance & AMLA

To comply with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA), Lovns may request identity verification and report suspicious activity to relevant authorities. We do not provide cash refunds; any cancellations or voided transactions will be refunded as credits to the member’s wallet.

10. Policy Updates

Lovns may revise this Policy periodically. Updated versions will include the new effective date at the top of this page. Significant changes will be communicated via the App or Website.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact:

  • Email: [email protected]
  • Phone: +60 [Your Contact Number]
  • Address: Lovns Sdn. Bhd., [Insert Business Address], Malaysia
12. Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of Malaysia. Any disputes arising shall be subject to the exclusive jurisdiction of the Malaysian courts.